Warranties, How to make a Claim in Australia

“UNCONDITIONAL” INTERNATIONAL WARRANTY
TERMS & CONDITIONS 2023
Every St.Croix Rod purchased is covered by a 5 Year or 15 Year “UNCONDITIONAL” Warranty. This Warranty covers breakage or damage to your rod, provided it falls within the Warranty period.
CONDITIONS: Warranty will begin from Time/Date of purchase.

All rods purchased MUST BE REGISTERED Online with St.Croix (U.S.A.) at [email protected] and fill in Required details, including your Personal Serial Number on your Rod within 30 days of Purchase.
This Personal Serial Number is only found on your rod.
Replacement Rods, Butt or Top Sections will be supplied via your St. Croix Retailer,
should stock be available at the time of claim.
(Only once your Warranty is deemed to fall within the Warranty period by Juro Pty Ltd.)
Should the Australia Distributor be out of stock, then your Rod, Butt or Tip Section will be replaced with the next available shipment from the St.Croix U.S.A. Factory.
NO CASH BACK is available – Your Rod will be Replaced.
Full details are available of the International Warranty on the St.Croix website : www.st.croixrods.com
WARRANTY CLAIMS:
In order to make a Warranty Claim you will need to fill in the fields below including the three images that can be uploaded in the photo upload area. The three images that are required include the Break in the rod, The Model Number and The Serial Number (located just above the top grip) then press Submit to process your Warranty Claim. We will then get back in contact with you once your rod is deemed to fall in the Warranty period and organise your Warranty through your nearest retailer throughout Australia. A $50.00 Service Charge is to be paid at the time of the Claim to the Dealer. (This $50 service charge includes freight anywhere in Australia)

WARRANTY SERVICE FORM:

Full Name *
Date *
Street Address *
Apartment, suite, etc
City *
State *
Post Code *
Phone Number *
Email Address *
Damaged Rod Information
Model # *
Serial # *
Damage Description *
Problems with Blank *
Problems with Guides *
Problems with Handle or Reel Seat *
Photo Upload
Please upload photos of your broken rod, your serial number, and your model number below.
Upload broken rod photo *
No file chosen
Upload serial number photo *
No file chosen
Upload model number photo *
No file chosen

Simply and Easy way to protect your St.Croix Rod, Where it will get you back out fishing again in the shortest period of time. If there is one thing we’re most proud of here at St. Croix, it’s our service. When you invest in a St. Croix rod, you also invest in a relationship. We value the trust our customers have in our products and our company. We’ll do everything possible to ensure your complete satisfaction.
We seek to reward that trust by providing the Best Service and Support available in the Industry

Category: Warranties, How to make a Claim in Australia